Privacy Policy for Vitalzisse
At Vitalzisse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website vitalzisse.com, use our services, or interact with us. By using our site, you agree to the terms outlined in this policy. We encourage you to read this document carefully to understand our practices regarding your data.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes both personally identifiable information (PII) and non-personally identifiable information.
- Personal Information: This includes your name, email address, postal address, phone number (+44 20 7946 0958), and payment details when you make a purchase or create an account.
- Account Information: When you register for an account (User Account), we collect your username, password, and preferences.
- Order Information: Details related to your purchases from our Shop, including product details, shipping information, and transaction history.
- Communication Data: Records of your communications with us, such as emails to [email protected] or messages sent via our contact form (Contact Us).
- Usage Data: Information about how you access and use our website, including IP address, browser type, operating system, referral sources, pages viewed, and the time spent on those pages.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. For detailed information, please refer to our Cookie Policy.
How We Use Your Information
Your information is essential for us to provide a seamless and personalized experience. We use the collected data for various purposes, including:
- To Provide and Maintain Our Service: This includes processing your orders, managing your account, and delivering products.
- To Improve and Personalize Your Experience: Understanding how you use our site helps us enhance its functionality, content, and layout.
- To Process Transactions: Your payment information is used to complete purchases and prevent fraudulent activities.
- To Communicate With You: Sending order confirmations, updates, marketing communications (if you've opted in), and responding to your inquiries.
- For Marketing and Promotional Purposes: With your consent, we may use your information to send you newsletters, special offers, and information about new products or services. You can opt-out at any time.
- For Security and Fraud Prevention: To protect our website, users, and business from malicious activities.
- To Comply with Legal Obligations: Adhering to applicable laws and regulations, such as retaining transaction records.
Data Sharing and Disclosure
We value your trust and are committed to keeping your personal information confidential. We do not sell, rent, or trade your personal data to third parties. However, we may share your information in specific situations:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, shipping companies, IT support). These parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
- Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission.
- Access Controls: Access to your personal data is restricted to authorized employees and service providers on a need-to-know basis.
- Regular Audits: We regularly review our data collection, storage, and processing practices to prevent unauthorized access.
- Physical Security: Our servers are housed in secure facilities with restricted access.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data. These rights may include:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Last updated: October 26, 2023
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please do not hesitate to contact us:
- Company Name: Vitalzisse
- Address: 76 High Street, London, E17 7LD, United Kingdom
- Phone: +44 20 7946 0958
- Email: [email protected]
- Business Hours: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00